Question 1

Is PromTrack free to use?

Accepted Answer

Yes, PromTrack is 100% free during our public beta.

Question 2

Do I have to connect my email account to use PromTrack?

Accepted Answer

No, connecting your email is optional. You can choose to paste text directly into the app for immediate processing, which requires no account permissions. If you prefer automation, you can connect your Gmail or Outlook account. This is strictly opt-in and limited to emails you manually label (in Gmail) or move to a folder (in Outlook) named 'PromTrack-Sync'.

Question 3

Why does Google or Outlook ask for broad permissions when I connect my account?

Accepted Answer

Email providers use standard, fixed OAuth language on their consent screens that can sound broader than what PromTrack actually does. PromTrack only uses the minimum API access needed to scan for commitments. We never read, store, or sell your emails, and no human ever views your inbox. You can revoke access at any time in Settings or directly through your email provider.

Question 4

What happens if the AI misinterprets a commitment?

Accepted Answer

You stay in complete control. Every detected commitment is presented for you to review, edit, or dismiss before it ever gets saved to your dashboard.

Question 5

What email providers are supported?

Accepted Answer

PromTrack works seamlessly with Gmail and Outlook accounts. You can also manually paste text from any app or meeting note at any time.

Question 6

Is my data secure?

Accepted Answer

Yes. We prioritize your privacy. We never store the raw text of your emails in our database. The analysis is performed in real-time ('in-memory'), and we only store the resulting, structured information. We never sell data and do not use it to train our own AI models.

Question 7

How do I disconnect PromTrack?

Accepted Answer

You can disconnect PromTrack at any time by removing the permission in your Google or Outlook account settings. To delete all your data in PromTrack, use the settings page or contact us at privacy@promtrack.app.

Question 8

How does the synchronization work?

Accepted Answer

Synchronization is strictly opt-in. The service only reads the emails you actively mark with the 'PromTrack-Sync' label or move to the 'PromTrack-Sync' folder. No background scraping or automatic scanning occurs outside of this specific selection.

Question 9

How do you handle CC recipients in my emails?

Accepted Answer

When syncing emails, we store essential CC metadata (email addresses) alongside your commitments to ensure you can maintain the full communication thread. This data is subject to the same privacy controls as your own, and you can remove specific CC recipients from your records at any time.

Frequently asked questions